We have a dedicated team of customer care and sales professionals who will support you through your home buying journey, from your initial enquiry to moving into your new Balfour Beatty home and beyond.
If you raise a concern, we're committed to:
How to contact us
For emergencies, call our 24/7 safeguard line on 01207 503 293
For other matters, email us at:
customercareengland@balfourbeatty.com or
customercarescotland@balfourbeatty.com
Alternatively, write to us at:
Balfour Beatty Homes
RCI Building
Haylock House
Kettering Parkway
Kettering
NN15 6EY
All enquiries submitted through these channels will be documented and tracked.
To ensure we can assist you in the best possible way, we follow the stages outlined below if you share a concern with us.
When you reach out to us, we’ll take the following steps:
We take all concerns raised seriously and aim to resolve them during the initial assessment.
However, if you feel your complaint has not been satisfactorily addressed or resolved within the given timeframe (including the resolution plan), you may escalate it for the review by our Board of Directors. If you do this:
If your concern cannot be resolved by a member of our Board of Directors, it will be escalated to our Managing Director who will:
We hope it won't come to this, but if you're still not satisfied after your complaint has been reviewed by our Managing Director, you can seek independent help via the routes below: