In case of an emergency, you can call our safeguard line on 01207 503293, this line is open 24 hours a day, 7 days a week, 365 days a year.
In the event of a suspected gas leak please turn the supply off in the meter box and call the 24 hour National Gas Emergency Service on 0800 111 999.
For all other matters, email us at:
customercareengland@balfourbeatty.com or
customercarescotland@balfourbeatty.com
• Water leak - if the leak cannot be contained, please turn off the water supply at the mains.
• Complete failure of central heating/hot water system
• Complete failure of electrics, but please check the following before calling:.
i. Consumer Unit - to make sure that a trip switch has not been activated
ii. Local power supply – to make sure that there is not a general power cut.
• Flooding caused by blocked drains
• Unable to make your home secure due to an external lock issue
Please note:
• Storm damage should be referred to your own insurance provider.
• Balfour Beatty Homes reserve the right to charge a call-out fee should the call not relate to a defect protected by your warranty provider.
• Dripping tap
• Running overflow pipe
• Low water pressure
• Some radiators not getting warm
• Noisy central heating system
• Containable leaks
• Replacing light bulbs
• Blocked drains caused by unsuitable items being flushed e.g. baby wipes, disposable nappies or kitchen paper towels
• Loose roof/ridge tiles or damage to fence panels caused by storms
