Our experienced, friendly team is here to guide you through every step of your journey to a new home. To make it even easier, here’s a quick overview of what to expect.
A great home starts with a great location. That’s why we carefully select our development sites for their convenience, amenities, and community feel. With our thoughtfully designed homes, finding one you love should be easy.
Once you have found your perfect home, if you are purchasing with a mortgage, contact a lender or financial advisor to obtain an Agreement in Principle (AIP). We’re happy to recommend a local independent financial advisor, though there is no obligation to use them. We do not receive commission if you do.
With your finances for the property agreed, you’re ready to secure your chosen property by paying a reservation fee. We’ll provide a written reservation agreement outlining the terms and conditions including our cancellation policy, so everything is clear from the start.
Please note that if you purchased your new home before and including the 31st Dec 2023 you are covered by the fourth edition of the Consumer code.
If you purchased from the 1st January 2024, you are covered under the fifth edition of the Consumer Code.
For all reservations made from the 4th March 2025, you will be covered under the New Homes Quality Code. NHQC.
To guide you through the legal process, appoint a conveyancing solicitor who can handle the contracts and help ensure the purchase goes smoothly.
Now it’s time to finalise your mortgage and get a formal offer of finance. Your mortgage lender will carry out a valuation survey to prepare for the exchange of contracts. You will then transfer your deposit to your conveyancing solicitor who will send the funds to our solicitors on your behalf.
Once all is in place, we will exchange contracts. Your conveyancing solicitor will manage this step, confirming all details before asking you to sign the paperwork. A date for the sale to complete will then be agreed, this is typically within 14 days of exchanging contracts.
When the big day arrives, you will be met by your Sales Advisor and Site Manager who will welcome you to your new home.
They will walk you around to refresh your knowledge on the running of your new home.
They will take the meter readings for you and also remind you that our Customer Care team are there if you need them.
Our expert sales advisers are on hand to help you through your homebuying journey, making the process as smooth as possible.
