Terms and Conditions


Access to and use of any part or page of www.balfourbeattyhomes.com (the “Website”) is provided by Balfour Beatty Homes, a trading name of Balfour Beatty Investments Limited registered office: 350 Regents Place, Euston Rd, London, NW1 3AX, registered in England, company number 2423465 (“Balfour Beatty”), (“We”) or (“Our”) on the terms below. Balfour Beatty Investments Limited is an agent of Balfour Beatty Group Limited registered office: 5 Churchill Place, Canary Wharf, London E14 5HU registered in England, company number 101073.  These pages are published by Balfour Beatty.

By using the Website, you agree to be bound by these terms, which take effect immediately on your first use of the Website.

If you do not agree to be bound by all of the following terms please do not access and/or use the Website. We may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website.

You agree to use the Website only for lawful purposes and in a way that does not infringe Our rights or restrict or inhibit anyone else's rights, use or enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions of Use.

Intellectual property

Copyright in these pages is owned by Balfour Beatty. Other than as set out below, all copyright, trademarks, design rights, patents, database rights and other intellectual property rights (registered and unregistered) in and on the Website and all content (including all applications) located on the Website shall remain vested in Balfour Beatty or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use. All other use is prohibited. You must not modify any of the Website content, adapt, alter or create a derivative work from any Website content in any circumstances and/or use any part of the content on the Website for commercial purposes unless otherwise licensed by Balfour Beatty. Balfour Beatty’s status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

Limitation of liability

The content of the pages of this Website is for your general information and use only and is not intended to amount to advice on which you should rely. It is subject to change without notice.

Although we have taken reasonable care to keep this Website up to date and accurate, we cannot guarantee that it is all correct. Balfour Beatty does not provide any warranty, representation or guarantee (implied or express) as to the accuracy, timeliness, performance, completeness or suitability of the information , materials and/or content found or offered on this Website for any particular purpose and you use the Website at your own risk. You acknowledge that such information and materials may contain inaccuracies or errors and Balfour Beatty and its group companies expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Access to and/or use of the Website is provided on a strictly ‘as is’ basis. Balfour Beatty does not warrant that functions available on the Website will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes them available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Where this Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Balfour Beatty have no control over the contents of such third party sites or resources.

Privacy Notice

Any personal data or information you supply to the Website including but not limited to contact details and/or other personal data or information you issue to us via use of the Website or ‘Contact Us’ form on the Website will be collected, stored, used and transferred in accordance with Balfour Beatty’s Cookies & Privacy Policy as set out in the Cookies & Privacy Policy section of the Website.

Contact Us form 

Please use the Contact Us form if you’d like to request further information about a development, if you have an enquiry or if you’d like to arrange a viewing and someone from our team will be in touch with you shortly.

Balfour Beatty Homes will not distribute or sell your information to a third party without your prior consent except where required for the purposes set out in our Cookies & Privacy Notice, namely: administration and/or management of the Website with its  agents and suppliers so we can respond to your enquiries and requests and (where you consent), to provide you with information on other properties, developments, products or services that you may be interested in. Balfour Beatty Homes processing this information in accordance with our Cookies & Privacy Notice set out below.

By ticking the marketing box you consent to Balfour Beatty Homes using your contact details for the purposes of sending you marketing information on developments, properties or products or services that you may be interested in and to Balfour Beatty Homes sharing this information with other Balfour Beatty group companies, selected business partners, sales agents, suppliers in accordance with our Cookies & Privacy Notice.

You can find information on how we use your data by reading our Cookies & Privacy Notice, here.


These Terms and Conditions of Use are governed by the laws of England and Wales. You agree that the English courts shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms & Conditions of Use.

To the extent that any part of these Terms & Conditions of Use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

The failure or delay of Balfour Beatty to exercise or enforce any right in these terms does not waive Balfour Beatty’s right to enforce that right.

Complaints Policy

Balfour Beatty Homes takes both positive and negative feedback very seriously. It is a chance for us to learn and improve for the future, as well as an opportunity for us to put things right. In the unlikely event that you are not satisfied with any aspect of the service you have received from us or any of our agents or you have any suggestions on how we may improve our service, please let us know as soon as possible by contacting us using any of the methods below:

By Email:



By Phone:

01536 608654 during 8.45 am - 4.45 pm weekdays (answer phone service 24/7 or during busy periods).

By Post:

Customer Care

Balfour Beatty Homes

RCI Building Haylock House

Kettering Venture Park


NN15 6EY

If we receive a complaint from you, we will contact you within five days to let you know that we have received your complaint and that we will be dealing with it promptly. We will respond to you with further details, including the name of the allocated individual dealing with your complaint within ten working days following receipt. Our aim is to deal with any complaint within four weeks after we receive it, although we recognise that in some instances we may need more time to properly and fairly investigate a complaint.

In the event we cannot deal with your complaint within four weeks, we will write to you to update you of this. We will always keep you up-to-date with our progress in resolving your complaint but, in any event, we will send you our full written response within eight weeks of receiving your complaint.

Modern Slavery Statement

Modern slavery is a brutal form of organised crime in which people are treated as commodities and exploited for criminal gain. The International Labour Organisation (ILO) estimates that 21 million men, women and children are working in conditions of modern slavery, including trafficked persons. The vast majority of these people are in the supply chain of legitimate industries. 

Balfour Beatty is committed to working within our own business and supply chain to ensure that we implement a proactive approach to tackling hidden labour exploitation and reducing these practices in our wider supply chain.

Modern slavery resources

A number of our businesses are required to produce a statement under the Modern Slavery Act 2015 setting out the steps being taken to prevent modern slavery and human trafficking in our businesses and supply chain, which is accessible below. We have also summarised our statement into a shorter document which highlights the key activities we are undertaking.

Our risk assessments revealed that the most significant risks, from modern slavery perspective arise in our material and subcontract procurement. We have therefore produced some guidance for suppliers which sets out the legal framework in this area and Balfour Beatty's requirements.

Modern Slavery Statement

Balfour Beatty's Code of Ethics 


Changes to these terms

These terms replace all previous versions and we reserve the right to change the terms at any time. Any changes to these terms will be posted here.